SolRide Privacy Policy

Your privacy is important to us. This Privacy Policy explains how SolRide Transportation LLC (“SolRide,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you use our mobile applications, websites, and services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information:

1. Information You Provide to Us

• Account Information: Name, email address, phone number, profile picture, and payment details (e.g., credit card or digital wallet).

• Identity Verification Information: Driver’s license, government-issued identification, and social security number (for drivers).

• Ride Details: Pickup and drop-off locations, trip duration, and distance.

• Feedback: Ratings, reviews, and any communications sent to us.

2. Information Collected Automatically

• Location Data: Real-time location information while using the app.

• Device Information: IP address, device model, operating system, and app version.

• Usage Data: Interactions with the app, including features accessed and pages visited.

3. Information from Third Parties

• Background Checks: For drivers, we may receive criminal history and driving records from third-party services.

• Referrals: Information provided by users referring you to SolRide.

How We Use Your Information

We use your information to:

• Facilitate ride requests and provide transportation services.

• Process payments and send receipts.

• Enhance safety and security for both riders and drivers.

• Conduct identity verification and background checks (for drivers).

• Provide customer support and resolve disputes.

• Improve the functionality and performance of our Services.

• Send you updates, promotions, and marketing communications.

• Comply with legal obligations and enforce our Terms of Service.

Sharing of Information

We may share your information with:

1. Service Providers: Companies that provide services on our behalf, such as payment processing, background checks, and customer support.

2. Drivers and Riders: Necessary details like name, profile photo, and location are shared to facilitate rides.

3. Legal Authorities: Information may be disclosed to law enforcement or regulatory agencies when required by law or to protect safety.

4. Business Transactions: In case of mergers, acquisitions, or sales of assets, your information may be transferred.

Data Retention

We retain your information as long as necessary for the purposes outlined in this Privacy Policy or as required by law. If you request account deletion, some data may be retained for regulatory, legal, or safety purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our Services, analyze app usage, and deliver personalized content. You can manage cookie preferences in your browser or device settings.

Your Privacy Choices

You have the following rights:

• Access and Correction: View and update your account information through the app.

• Data Deletion: Request deletion of your data by contacting us.

• Marketing Preferences: Opt-out of marketing communications by following the instructions in the email or app settings.

Security of Your Information

We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure. Please notify us immediately if you suspect unauthorized access to your account.

Children’s Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

International Data Transfers

If you are accessing our Services from outside the United States, please note that your information will be transferred and stored in the United States. By using the Services, you consent to this transfer.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

SolRide Transportation LLC

Email:Info@solride.net

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting, and we will notify you of significant updates.